Well-created and well-deployed remote systems training can help alleviate the pain of implementing organizational systems. A new electronic medical record program, CRM system, or benefits package platform; at its best, new system implementations are challenging. At its worst, new system implementations are frustrating, time-consuming, and expensive.
Digital instructor-led training or interactive eLearning can help employees understand the benefits of a new system and guide them on its use. Regardless of the format, it should immediately feel practical and useful.
The best remote systems eLearning or digital training uses three things:
• Recorded simulations of specific system actions
• Easy ability to re-watch or go back to certain sections
• Real-world practice scenarios, where common mistakes or questions are addressed
It is also important to clearly communicate a log-on URL or link, log-on information, and required steps to save work or materials. Help desks can become overwhelmed by requests that are easily addressed through unmistakable communication and training.
Whether developed quickly to meet a short-term system disruption or comprehensively to address large-scale system changes, well-done systems training can alleviate employee frustration, allowing them to become more productive, faster.